Frequently Asked Questions

These are questions asked most frequently by our users, if you don’t find what you are looking for here please don’t hesitate to contact us we will be happy to help you as best we can.

 NGS the world’s number one data protection system

Why is NGS important for the GDPR?
Encryption is important for GDPR regulation as it is one of the appropriate technical and organisational measures to ensure a risk-adjusted level of security in the processing of personal data. The GDPR requires organisations to protect the personal data of EU citizens and ensure the confidentiality, integrity and availability of the information.

Antivirus, firewalls and other security barriers are not enough.
The only way is to protect the data at the root, and NGS does that.
NGS is a security system, protecting your messages and files:

1 Ransomware and other Malware – hackers take over your computer and steal all your data.
With NGS your data is always safe. NGS makes the stolen data unusable because it is encrypted.

2 A device (computer, phone, tablet etc.) is stolen from you, and the thieves hold your sensitive data, banks, cell phone numbers, passwords etc.
With NGS your data remains secure even if your device is stolen. NGS makes the stolen data unusable because it is encrypted.

3 Your private messages can be seen by Colleagues, Secretaries, IT Managers etc.. with NGS your messages remain absolutely private. NGS makes the data unusable because it is encrypted and unreadable.

Do you think these are not current problems?

There are 2,244 cyber attacks a day, which is over 800,000 attacks a year. That’s almost one attack every 39 seconds.” the problem is absolutely current….
Source: University of Maryland and ACSC

The annual global cost of cybercrime is estimated to exceed $20 trillion by 2026. (Cybersecurity Ventures)
Cyber attacks of 2,244 are happening every single day. (University of Maryland)
There were 236.1 million ransomware attacks in the first half of 2022. (S)

71% of organizations worldwide were victims of ransomware attacks in 2022. (Cybersecurity Ventures)
Organized crime is responsible for 80% of all security and data breaches. (Verizon)
Ransomware attacks occur every 10 seconds. (InfoSecurity Group)

71% of all cyber attacks are financially motivated (followed by intellectual property theft and then espionage). (Verizon)

General characteristics NGS

General characteristics NGS

Yes, data encryption is absolutely legal.
Privacy of communications has been a globally recognized value since its enunciation in the Charter of Human Rights at the United Nations in 1948:
“Article 12
No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to injury to his honor and reputation. Every person is entitled to the protection of the law against such interference and injury.”
Whenever you send messages with instant messaging systems such as Whatsapp, Telegram etc.. you are using a type of E2E encryption, whenever you open a secure web page “https://” the protocol by which the exchange takes place is encrypted. There are many services on the market for encrypting folders or entire archives, some that have been on the web for more than twenty years.
The difference is that with NGS the encryption of the data you create at the source, as you write the message. No one knows your encryption, you and your interlocutor, so you make communication secure at the highest level.

No, when the file is encrypted its meaning is encrypted, so there is no way to read the file extension if it is omitted.
The only readable content type is cipher text in text files such as .txt

No, the software does not store any information entered, not even the password.

Because there are so many attacks on encryption, attacks that in many cases are trivial on certain algorithms such that it makes no sense to encrypt the data.
NGS uses the best encryption around today, follows all the technical specifications dictated by the top players in the industry.

When files are saved on the device, they can be shared normally as one would do with the same unencrypted files.

Entering a very complex password, sharing it only with contacts you will need to talk to, following best practices, and segmenting conversations with multiple passwords.
Try to have a computer that is protected and safe from viruses and malicious software

Public-key encryption is slow; moreover, it requires considerably more computing power than symmetric encryption.
Another major security flaw is the ability of an attacker to exploit algorithms that can crack the secret key from the public key, much faster than brute force on a password.
In addition If a malicious user has your public key they could create/change/replicate/delete the data you hand down or use your public key to mask their identity or the identity of the participants in the conversation.

For simplicity, we have imposed this rule so that we do not have to change the extension of the saved file.
For example, when we send an encrypted pdf file, it will be sufficient to attach the document type file, despite the fact that the document reading software will not read the format because it too is encrypted like the content.

NGS’s suite provides the tools you need to make your encrypted instant messaging a breeze.

You will use NGS as the medium to read and get your communications read, without having to integrate other tools and without interruption

If the hacker does not have the password, he will not be able to do anything with it.

On the checkout page you will find the editable “quantity” option of licenses.

Yes, You can encrypt files and put them in any storage device whether it is a usb stick or a folder on the cloud such as Google Drive, Dropbox or others.
Make all your data protected from hackers and users who can access your data

Just click on the button at the top left and click on Purchase, then click on checkout and complete the purchase by entering the required information

The files we make available are hosted by this site or by completely secure cloud platforms

We accept all major debit and credit cards from customers in every country.

You can request a refund, presenting valid reasons, after a maximum of 14 days after purchase

Yes, if you want to cancel your affiliation you can submit a cancellation request via email, it will take 24 to 72 hours

The software is secure and signed by the foundation that created it; it does not contain portions of code maintained by third parties and is therefore considered secure

The suite contains 3 professional encryption tools and many features that make it so protected, all your confidentiality needs are guaranteed

Site tests are a good way to exchange unimportant data, but when we want to have professional encryption the software is rated 5 locks out of 5

Data is processed with complex offline encryption algorithms, everything stays local and away from prying eyes

Yes, you can encrypt emails by attaching encrypted media files from email software or also insert the attach it into webmails service.

Yes, if the passwords are not the same it will be impossible to communicate data to each other

Yes, you can encrypt everything you want to write or have written

Steps For Windows

  • close the software
  • open any folder on your computer and in the addressbar enter %appdata% or if that doesn’t work look for the Roaming folder which should have this path C:UsersUSERNAMEAppDataRoaming
  • Search for the newgensec folder and enter it
  • Delete tutorialSettings.json file and start the software

For update/uninstall NGS on Windows

  • Check that you have a working internet connection and that you have all the necessary privileges to uninstall the software and delete the data on your computer.
  • If the update still does not work then press CTRL+ALT+DEL and look for active newgensec.exe and Update.exe processes, when found, terminate the processes.
  • If the update still does not work then restart the computer and try uninstalling
  • If that doesn’t work, ask for assistance